Hurricane Dorian - Enterprise Fleet Management - Support Update

Fleet Support Department Updates

Last Updated: 4:00pm CST - September 5, 2019

As the latest develops with Hurricane Dorian please check back for more information from our support departments for your Fleet Management Program. Should you need assistance, please contact your Account Manager or Account Fleet Coordinator. 

 

 

New Vehicle Acquisition (NVA)

Updates related to event-related OEM Delivery Updates and weather-related vehicle production or delivery delays 

9/3: OEMs have begun to limit the number of new vehicles heading into the forecasted impacted areas the week of 9/2. Many coastal areas are under evacuation orders and many dealers and transport vendors are closed until further notice. The NVA team is aware that the following ramps started an embargo process to not allow new vehicles to enter regions of Florida late last week. 

  • Jacksonville, FL
  • Blount Island, FL
  • Orlando (Taft), FL
  • Tampa (Drew), FL
  • West Palm (Palm Center), FL

Risk Management

Updates related to service delay, special instructions for reporting event-related damage

9/3: From Safelite AutoGlass: We are currently tracking Dorian closely and are making the necessary arrangements to have additional staffing in place when the storm makes landfall. At the present time, that is expected to be Tuesday morning. 

  • Using the Safelite catastrophe communication plan, Safelite will have over 50 additional full-time employees on call. 
  • A plan for additional staffing at Safelite is ready should the event require it.
  • Safelite will open the Rio Rancho, New Mexico and Chandler, Arizona operations early to create a buffer of capacity at 8:00 am to offset any potential surges in call volume. 
  • Safelite has offered unlimited extra hours and overtime across all operations for Tuesday. 

Vehicle Remarketing

Delays or updates for vehicles being secured for auction and resale 

9/3: Vehicles being requested for, or in resale disposal process - New logistics requests for securing vehicles for Resale/Disposal process will be delayed due to evacuations and storm preparations. We expect delays for vehicles currently in the Enterprise Fleet Management resale channels as well.

For specific information in your area, please contact your Account Manager or Account Fleet Coordinator. We will provide additional information as soon as it becomes available. 

National Service Department (NSD) - Service Vendors

Updates related to closed national account partner locations

9/5: Goodyear reported company-owned shop locations that are closed today due to the storm:

  • Orange Park, FL
  • Fleming Island, FL
  • Saint Augustine, FL
  • Jacksonville Beach, FL
  • Jacksonville, FL
  • Beaufort, SC
  • Bluffton, SC 
  • Savannah, SC 

Goodyear stores that are open today with no damage and all associates accounted for:

  • Port Saint Lucia, FL
  • Palm Beach, FL
  • Vero Beach, FL
  • Lake Worth, FL
  • North Palm Beach, FL
  • Stuart, FL
  • Greenacres, FL
  • Royal Palm Beach, FL

9/3: At this time there is no update from national service vendors regarding closed or delayed operation locations. 

National Service Department (NSD) - Roadside Assistance Vendors

Updates related to roadside assistance vendors and delays in affected areas. 

9/5: Impacted service levels in the Carolinas: 

  • South Carolina: Service is restricted to emergencies only in Hilton Head, Beaufort, and Myrtle Beach. Services are suspended in Charleston and Summerville.
  • North Carolina: Only offering local, within-city towing in the New Bern area. Services are restricted to emergencies only in the Wilmington area. Roadside agents are being kept informed of the storm's progress and are instructing drivers accordingly.

9/3: When it comes to roadside assistance, hurricanes have the immediate impact of reducing volume as the areas in the path issue evacuation orders, travel bans or a general state of emergency. NSD has taken the appropriate precautions to avoid extended hold times. As of now, the estimated time of arrivals for roadside assistance in the state of Florida is approximately 52 minutes (normal wait time).

Although, roadside service may be unavailable in some areas if and when the hurricane makes landfall due to widespread damage, blocked roads, loss of phone service and evaluation orders. Fuel delivery service may be unavailable in some areas due to fuel shortages.

Note, should Dorian makes landfall, our staff has been instructed to avoid requesting non-urgent roadside assistance in affected areas. and to redirect emergency calls to local authorities. Anything that is not urgent will be asked to contact us back once the storm has passed.

Please note, roadside service providers will be limited to emergency services only. 

Support Information & Tips

Should you need repair assistance, please contact us 1-800-325-8838 

Fueling Tips: 

  • Fuel shortages can occur during evacuations or as a result of storm damage. It is recommended to proactively top off vehicles with fuel. 
  • Consider temporarily raising limits on fuel cards for drivers who may need to evacuate the affected areas. Contact your Account Fleet Coordinator if you need assistance. Limits can be reset after the storm passes.