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Hurricane Laura - Enterprise Fleet Management - Support Update

Fleet Support Department Updates

Last Updated: 3:30pm CST - August 28, 2020

As the latest develops with the impact from Hurricane Laura please check back for more information from our support departments for your Fleet Management Program. Should you need assistance, please contact your Client Strategy Manager or Account Fleet Coordinator. 

 

 

New Vehicle Acquisition (NVA)

Updates related to event-related OEM Delivery Updates and weather-related vehicle production or delivery delays 

8/28: No reported delays or issues

Risk Management

Updates related to service delay, special instructions for reporting event-related damage

8/28: No reported delays or updates.

Vehicle Remarketing

Delays or updates for vehicles being secured for auction and resale 

8/28: No update reporting issues or delays is available at this time. 

National Service Department (NSD) - Service Vendors

Updates related to closed national account partner locations. 

8/28: The following national account vehicle maintenance and repair providers have reported shop closings in affected areas:

Firestone Complete Auto Care

  • 3685 Stagg Dr., Beaumont, TX
  • 3500 Twin City Hwy., Groves, TX
  • 1008 Nederland Ave., Nederland, TX
  • 2275 Louisiana Ave., Fort Polk, LA
  • 1200 Pinhook Rd., Lafayette, LA
  • 3812 Ambassador Caffery Pkwy., Lafayette, LA
  • 4505 Johnston St., Lafayette, LA
  • 200 Wilbur Wright Rd., Barksdale AFB, LA
  • 3465 Ryan St., Lake Charles, LA
  • 9801 Cortana Pl., Baton Rouge, LA
  • 5309 Plank Rd., Baton Rouge, LA
  • 601 Florida St., Baton Rouge, LA
  • 6610 Jones Creek Rd., Baton Rouge, LA
  • 6699 Siegen Ln., Baton Rouge, LA
  • 10705 Burbank Dr., Baton Rouge, LA
  • 2024 61st St., Galveston, TX
  • 300 John R. Junkin Dr., Natchez, MS

Goodyear Auto Service

  • 2802 Johnston St., Lafayette, LA
  • 5725 Johnston St., Lafayette, LA
  • 4130 N. Dowlen Rd., Beaumont, TX

National Service Department (NSD) - Roadside Assistance Vendors

Updates related to roadside assistance vendors and delays in affected areas. 

8/28:

Texas: The greater coastal areas from Galveston to Port Arthur have been placed on a temporary service restrictions. No updates are being provided provided until further notice.


Louisiana: The coastal range is vastly affected by suspended services. Some areas may allow for roadside services but long tows as well as towing across bridges are prohibited. 


Currently, no flooded vehicles are being serviced. The estimated wait times in impacted areas are provided on a case-by-case basis.

Support Information & Tips

Should you need repair assistance, please contact us 1-800-325-8838 

Fueling Tips: 

  • Fuel shortages can occur during evacuations or as a result of storm damage. It is recommended to proactively top off vehicles with fuel. 
  • Consider temporarily raising limits on fuel cards for drivers who may need to evacuate the affected areas. Contact your Account Fleet Coordinator if you need assistance. Limits can be reset after the storm passes.