Last Updated: 4:00pm CST - September 5, 2019
As the latest develops with Hurricane Dorian please check back for more information from our support departments for your Fleet Management Program. Should you need assistance, please contact your Client Strategy Manager or Account Fleet Coordinator.
Updates related to event-related OEM Delivery Updates and weather-related vehicle production or delivery delays
9/3: OEMs have begun to limit the number of new vehicles heading into the forecasted impacted areas the week of 9/2. Many coastal areas are under evacuation orders and many dealers and transport vendors are closed until further notice. The NVA team is aware that the following ramps started an embargo process to not allow new vehicles to enter regions of Florida late last week.
Updates related to service delay, special instructions for reporting event-related damage
9/3: From Safelite AutoGlass: We are currently tracking Dorian closely and are making the necessary arrangements to have additional staffing in place when the storm makes landfall. At the present time, that is expected to be Tuesday morning.
Delays or updates for vehicles being secured for auction and resale
9/3: Vehicles being requested for, or in resale disposal process - New logistics requests for securing vehicles for Resale/Disposal process will be delayed due to evacuations and storm preparations. We expect delays for vehicles currently in the Enterprise Fleet Management resale channels as well.
For specific information in your area, please contact your Client Strategy Manager or Account Fleet Coordinator. We will provide additional information as soon as it becomes available.
Updates related to closed national account partner locations
9/5: Goodyear reported company-owned shop locations that are closed today due to the storm:
Goodyear stores that are open today with no damage and all associates accounted for:
9/3: At this time there is no update from national service vendors regarding closed or delayed operation locations.
Updates related to roadside assistance vendors and delays in affected areas.
9/5: Impacted service levels in the Carolinas:
9/3: When it comes to roadside assistance, hurricanes have the immediate impact of reducing volume as the areas in the path issue evacuation orders, travel bans or a general state of emergency. NSD has taken the appropriate precautions to avoid extended hold times. As of now, the estimated time of arrivals for roadside assistance in the state of Florida is approximately 52 minutes (normal wait time).
Although, roadside service may be unavailable in some areas if and when the hurricane makes landfall due to widespread damage, blocked roads, loss of phone service and evaluation orders. Fuel delivery service may be unavailable in some areas due to fuel shortages.
Note, should Dorian makes landfall, our staff has been instructed to avoid requesting non-urgent roadside assistance in affected areas. and to redirect emergency calls to local authorities. Anything that is not urgent will be asked to contact us back once the storm has passed.
Please note, roadside service providers will be limited to emergency services only.
Should you need repair assistance, please contact us 1-800-325-8838
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